Patients’ rights & responsibilities

Your rights as a patient at the hospital, and your responsibilities.

PATIENT RIGHTS

Right to access care: Receive quality, timely health care without discrimination based on age, gender, tribe, religion, disability, HIV status, political affiliation, or ability to pay.
Right to respect and dignity: Be treated with courtesy, respect, privacy, and consideration for your cultural, spiritual, and personal values.
Right to information: Be informed in a language you understand about your diagnosis, treatment options, risks, benefits, costs, and expected outcome.
Right to informed consent: Give or refuse consent for treatment, tests, surgery, or research after being fully informed. You can change your mind at any time.
Right to confidentiality: Have your medical records, HIV status, and personal information kept private and only shared with your consent or as required by law.
Right to participate in decisions: Participate in decisions about your care, including choosing your doctor where possible, and having a family member or guardian involved
Right to safe care: Receive care in a clean, safe environment from qualified and competent health workers, free from abuse, neglect, or harm
Right to second opinion/referral: Ask for a second opinion or timely referral/transfer to another facility when needed.
Right to access records: access and get a copy of your medical records and a clear explanation of your bill/charge.
Right to emergency care: receive emergency treatment without delay, regardless of ability to pay upfront.
Right to visitors: Receive visitors as per hospital vising hours, unless it interferes with your care or other patients.
Right to complain: lodge a complaint, give feedback, or suggest improvements without fear, and get a prompt and fair response.

PATIENT'S RESPONSIBILITIES

Give accurate information: Provide true and complete information about your illness, past illness, allergies, medicines you use, and NHIF/ insurance details.
Follow treatment plan: Follow the agreed treatment plan, take medicines as prescribed, and follow instructions from doctors and nurses.
Ask questions: Ask questions if you do not understand your illness, treatment, or what you are expected to do.
Respect staff and other patients: Treat health workers, other patients and visitors with respect. Do not abuse, threaten, or assault staff. Do not use abusive language.
Follow hospital rules: Observe hospital rules on visiting hours, visiting numbers, noise, smoking, cleanliness, infection control and safety procedures.
Keep appointments: Keep your clinic appointments , or inform the hospital early if you can not come.
Pay for services: Meet your financial obligations for services received or provide valid NHIF/ insurance/exemption documents on time.
Take care of hospital property: Do not damage, steal, or vandalize hospital equipment, beds or facilities.
Take responsibility for refusal: If you refuse treatment or leave against medical advice, accept responsibility for the consequences and sign the required form.
Protect your health: Take responsibility for your own health by following advice on nutrition, hygiene, exercise, avoiding, alcohol/drugs and safe sex.

Something went wrong during your care? Tell us so that we can follow it up.

PATIENT RIGHTS

Right to access care: Receive quality, timely health care without discrimination based on age, gender, tribe, religion, disability, HIV status, political affiliation, or ability to pay.

Right to respect and dignity: Be treated with courtesy, respect, privacy, and consideration for your cultural, spiritual, and personal values.

Right to information: Be informed in a language you understand about your diagnosis, treatment options, risks, benefits, costs, and expected outcome.

Right to informed consent: Give or refuse consent for treatment, tests, surgery, or research after being fully informed. You can change your mind at any time.

Right to confidentiality: Have your medical records, HIV status, and personal information kept private and only shared with your consent or as required by law.

Right to participate in decisions: Participate in decisions about your care, including choosing your doctor where possible, and having a family member or guardian involved

Right to safe care: Receive care in a clean, safe environment from qualified and competent health workers, free from abuse, neglect, or harm

Right to second opinion/referral: Ask for a second opinion or timely referral/transfer to another facility when needed.

Right to access records: access and get a copy of your medical records and a clear explanation of your bill/charge.

Right to emergency care: receive emergency treatment without delay, regardless of ability to pay upfront.

Right to visitors: Receive visitors as per hospital vising hours, unless it interferes with your care or other patients.

Right to complain: lodge a complaint, give feedback, or suggest improvements without fear, and get a prompt and fair response.

PATIENT'S RESPONSIBILITIES

Give accurate information: Provide true and complete information about your illness, past illness, allergies, medicines you use, and NHIF/ insurance details.

Follow treatment plan: Follow the agreed treatment plan, take medicines as prescribed, and follow instructions from doctors and nurses.

Ask questions: Ask questions if you do not understand your illness, treatment, or what you are expected to do.

Respect staff and other patients: Treat health workers, other patients and visitors with respect. Do not abuse, threaten, or assault staff. Do not use abusive language.

Follow hospital rules: Observe hospital rules on visiting hours, visiting numbers, noise, smoking, cleanliness, infection control and safety procedures.

Keep appointments: Keep your clinic appointments , or inform the hospital early if you can not come.

Pay for services: Meet your financial obligations for services received or provide valid NHIF/ insurance/exemption documents on time.

Take care of hospital property: Do not damage, steal, or vandalize hospital equipment, beds or facilities.

Take responsibility for refusal: If you refuse treatment or leave against medical advice, accept responsibility for the consequences and sign the required form.

Protect your health: Take responsibility for your own health by following advice on nutrition, hygiene, exercise, avoiding, alcohol/drugs and safe sex.